Return Policy

Service-Based Business

Bespokecreativeo provides web development and related services. As a service-based business, our return policy applies to service cancellations and refunds rather than physical product returns. All services are custom-developed and tailored to each client's specific requirements.

Cancellation Policy

Clients may cancel services at any time by providing written notice to Bespokecreativeo. Cancellation requests should be sent to info@bespokecreativeo.cv. The cancellation will be effective upon our receipt and confirmation of your written notice. Please note that cancellation does not automatically entitle you to a refund, as refunds are determined based on work completed and the terms of your service agreement.

Refund Policy

Refunds are considered on a case-by-case basis. If you are not satisfied with our services, please contact us within 14 days of service completion to discuss a potential refund. Refunds for completed work are not guaranteed and will be evaluated based on:

• The specific circumstances of your situation
• Work completed up to the cancellation date
• Terms outlined in your service agreement
• Whether the services were delivered as specified
• Any breach of contract on either party's part

Partial refunds may be issued for work that has been partially completed but not delivered. Full refunds are rare and typically only issued if we are unable to deliver the agreed-upon services due to circumstances on our end.

Project Cancellation

If a project is cancelled before completion, you will be charged for work completed up to the cancellation date. Any unused portion of prepaid fees may be refunded at our discretion, minus any costs incurred for work already performed, materials purchased, or third-party services engaged on your behalf. We will provide a detailed breakdown of charges upon cancellation.

Change Requests

Minor revisions are included in our service packages as specified in your service agreement. Significant changes or additional work beyond the original scope may incur additional charges, which will be discussed and agreed upon before implementation. We will always provide a quote for additional work before proceeding.

Satisfaction Guarantee

We are committed to delivering high-quality work that meets your expectations. If you are not satisfied with the final deliverables, we will work with you to make reasonable revisions at no additional cost, provided the requested changes are within the original project scope. If we are unable to resolve your concerns, we will discuss refund options based on the circumstances.

Dispute Resolution

If you have concerns about our services, we encourage you to contact us directly to resolve any issues. We are committed to working with clients to ensure satisfaction. Most issues can be resolved through open communication. If a dispute cannot be resolved through direct communication, we may engage in mediation or other dispute resolution processes as appropriate.

Non-Refundable Items

The following items are generally non-refundable:

• Work that has been completed and delivered according to the service agreement
• Third-party services or licenses purchased on your behalf
• Domain registrations and hosting fees paid to third parties
• Work completed more than 30 days after delivery

Processing Refunds

If a refund is approved, it will be processed within 14 business days using the same payment method used for the original transaction. Processing times may vary depending on your financial institution. You will receive a confirmation email once the refund has been processed.

Contact Us

For questions about cancellations, refunds, or this return policy, please contact us:

Email: info@bespokecreativeo.cv
Phone: +61 2 8356 7421
Address: 45 George Street, Sydney NSW 2000, Australia